PSC's automated communication system, TELExpress delivers on-demand, integrated voice applications including Outbound and Inbound contact solutions.
Outbound Interactive Automated Consumer Pre-Collection Calls
PSC's automated outbound interactive calling application uses the highest quality digital telephony technology to call consumers to increase their urgency to pay their provider debt in a timely manner. Using an interactive script in the consumer's choice of English or Spanish, digitally recorded with professional voice talent, it authenticates the right party, politely but persuasively reminds them that they have an overdue balance, then collects credit card, check, or other information necessary to resolve their accounts. Consumers may completely self-serve or choose to be transferred inbound to your accounting staff. Full pacing controls and interactive call reporting make this application uniquely suited to both decrease bad debt write-offs and improve consumer satisfaction.
Inbound Consumer Accounting IVR
PSC also offers a 24/7 automated inbound IVR, which allows consumers to call in 24 hours a day, 7 days a week, and after validation of identity, hear account balances, last payment, and make credit card payments, in real-time.
Statement Gallery
Click to View Larger
