PSC Info Group Introduces TELExpress™ Suite of Automated Outbound and Inbound Patient Communication Solutions

January 6, 2009

VALLEY FORGE, Pa. – January 6, 2009 – PSC Info Group, a leader in data management, printing and mailing technology and online solutions, has introduced TELExpress™, a complete suite of on-demand, integrated voice applications including inbound and outbound patient communication solutions. TELExpress solutions, which are HIPAA-compliant, are professionally recorded in both English and Spanish and include pre-collection, denied claims, appointment confirmation and account information applications.

"TELExpress helps our clients increase patient collections and reduce accounts receivables without adding staff," said Mark Snow, chief marketing officer of PSC Info Group. "The result is more revenues, greater profitability and better patient-provider relations."

According to Joe Greco, the company’s CEO, "As a technology-driven company, we are always looking to find innovative ways to help our clients succeed. In today’s consumer-driven healthcare environment, TELExpress is a valuable tool that enables healthcare providers to optimize their business office resources."

The TELExpress suite of calling solutions includes:

  • Interactive Automated Pre-Collection Calls

    The pre-collection calling application is an automated telephone call to patients to increase their urgency to pay balances in a timely manner, reducing receivable days and increasing in-house collections. Using an interactive script, it authenticates the party, reminds them that they have an overdue balance, then collects credit or debit card, check or other information necessary to resolve their accounts. Patients may completely self-serve or automatically transfer to the healthcare provider’s billing staff.

  • Interactive Denied Claims Calls

    The denied claims application has all the features of the pre-collection calls, except the scripts are modified to convey to patients that one or more claims have not been paid by their health plan due to bad or missing data. Patients may self-serve or transfer to a healthcare provider’s billing staff to immediately resolve their outstanding account.

  • Interactive Patient Appointment Confirmation Calls

    The appointment confirmation application calls patients to remind them of an upcoming appointment. Using an interactive script, it authenticates the party and allows patients to confirm, reschedule or cancel their appointments, optimizing the provider’s resources.

  • Automated Account Information Interactive Voice Response (IVR)

    This automated inbound IVR application allows patients to call in 24 hours a day, seven days a week, and hear account balances, last payments made and make credit and debit card payments in real-time. Automated installment plans also can be arranged through this solution.