Interactive Automated Pre-Collection Calls
Interactive Denied Claims Calls
Interactive Patient Appointment Confirmation Calls
Automated Account Information Interactive Voice Response (IVR)
Need another way to communicate with patients PSC Info Group offers a complete suite of HIPAA-compliant, on-demand, integrated voice applications including inbound and outbound patient communication solutions? TELExpress helps you recover more revenue in less time while improving internal productivity and patient-provider relations without adding staff.
The TELExpress applications, professionally recorded in both English and Spanish, include:
Interactive Automated Pre-Collection Calls
This pre-collection calling application is an automated telephone call to patients to increase their urgency to pay balances in a timely manner, reducing receivable days and increasing in-house collections. Using an interactive script, it authenticates the party, reminds them that they have an overdue balance, then collects credit or debit card, check or other information necessary to resolve their accounts. Patients may completely self-serve or automatically transfer to the healthcare provider’s billing staff.
Interactive Denied Claims Calls
The denied claims application has all the features of the pre-collection calls, except the scripts are modified to convey to patients that one or more claims have not been paid by their health plan due to bad or missing data. Patients may self-serve or transfer to a healthcare provider’s accounting staff to immediately resolve their outstanding account.
Interactive Patient Appointment Confirmation Calls
The appointment confirmation application calls patients to remind them of an upcoming appointment. Using an interactive script, it authenticates the party and allows patients to confirm, reschedule or cancel their appointments, optimizing the provider’s resources.
Automated Account Information Interactive Voice Response (IVR)
This automated inbound IVR application allows patients to call in 24 hours a day, seven days a week, and hear account balances, last payments made and make credit and debit card payments in real-time. Automated installment plans also can be arranged through this solution.
We use the highest quality system of digital telephony technology, human voice talent, software, and telecommunications, which automatically reaches, communicates with, and collects payment and health plan information from patients. It allows hospitals and physicians to make thousands of interactive, personalized phone calls, during prime time, with perfect consistency, and with no additional staff. Furthermore, it distinguishes patients who are willing to pay from those who are not likely to pay. TELExpress is flexible and customizable with multi-tiered branching software, bilingual, script libraries.
By enhancing communications between healthcare organizations, patients, and members, PSC’s innovative and interactive solutions can become a key component of your entire healthcare patient/member communications life cycle.
Click here to request a TELExpress demonstration.
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